Right from my first enquiry, the 1791 team impressed me with their care for detail and willingness to go to extra effort to provide quality service. I am living overseas but wanted a New Zealand made engagement ring for my Fiance. Ardouin from Customer Services organised the shipping and tackled the challenging French customs systems to get the ring safely across to the other side of the world. When it arrived it was perfectly crafted and beautifully designed. I needed to resize the ring and again Ardouin organised everything for the ring to be resized in Europe by a trusted jeweller. Throughout the entire process comunication was fantastic, even across so many timezones, and I felt completely at ease that the ring was safe. My fiance loves the ring and we will be in touch again soon to choose our wedding bands from 1791.
I went to the post office to grab the parcel this morning, and recieved in my hands a medium sized box.... hmmm... strange... its.... bigger than i thought!!
I carefully unhitched the bubble wrap and held quite a unique presentation box... upon opening that box I found another! and then finally the ring. I sat in my beat up rusting car in the morning sun outside the postoffice and was literally blinded by the flashes of colour reflecting off the diamond.
I was initially interested in your company as my choice for an engagment ring because your site steers away from the now prevalent tacky and fanciful image of offering "amazing deals on diamonds and gold". Not only was your site easy to use, but during the entire process I have been guided through in a courtious and professional manner at every stage, from diamond selection to the delivery.
Yourself, your company and the business you do is a credit to the jewellery industry.
I also had a hidden desire that I wasnt going to just recieve a ring in a ring box... It was a treat to find that you (mindread?!) go that extra mile to impress your clients. But it should be said this has been your outward goal the entire way.