Right from my first enquiry, the 1791 team impressed me with their care for detail and willingness to go to extra effort to provide quality service. I am living overseas but wanted a New Zealand made engagement ring for my Fiance. Ardouin from Customer Services organised the shipping and tackled the challenging French customs systems to get the ring safely across to the other side of the world. When it arrived it was perfectly crafted and beautifully designed. I needed to resize the ring and again Ardouin organised everything for the ring to be resized in Europe by a trusted jeweller. Throughout the entire process comunication was fantastic, even across so many timezones, and I felt completely at ease that the ring was safe. My fiance loves the ring and we will be in touch again soon to choose our wedding bands from 1791.
Buying from 1791Diamonds online was very easy and straight-forward. It made organising an engagement ring at the last minute (as my original jeweler fell through) while doing a fly in fly out a possibility. The staff were very knowledgeable and friendly. They did everything possible to get me my engagement ring on time. Once I had received the ring it was a happy response. 1791 were only too happy to receive the ring back through the post for a re-size. This was a process that was suprisingly quick and it was sent straight back to me. All in all, 1791 were a delight to deal with and went out of their way to make an already very exciting time just that little bit easier.