Right from my first enquiry, the 1791 team impressed me with their care for detail and willingness to go to extra effort to provide quality service. I am living overseas but wanted a New Zealand made engagement ring for my Fiance. Ardouin from Customer Services organised the shipping and tackled the challenging French customs systems to get the ring safely across to the other side of the world. When it arrived it was perfectly crafted and beautifully designed. I needed to resize the ring and again Ardouin organised everything for the ring to be resized in Europe by a trusted jeweller. Throughout the entire process comunication was fantastic, even across so many timezones, and I felt completely at ease that the ring was safe. My fiance loves the ring and we will be in touch again soon to choose our wedding bands from 1791.
As I began to delve into the multiple layers of well packaged merchandise I started to feel like I was playing "pass the parcel" at a birthday party!
First the plastic envelope... RIP
Then another layer of plastic wrap... RIP
Then a few layers of bubble-wrap... tossed over my head
Then a big dark blue 1791 box (delicately saved for re-packing purposes)
Then a smaller dark blue 1791 box (again saved for re-packing)
Then a small ring box... which refused to open until I realized it had a tiny (maybe child resistant) lock..
Followed by the Mother Lode! WOW!
Thank you for such a nice piece of art. one that she will never see in a Michael Hill store!