Right from my first enquiry, the 1791 team impressed me with their care for detail and willingness to go to extra effort to provide quality service. I am living overseas but wanted a New Zealand made engagement ring for my Fiance. Ardouin from Customer Services organised the shipping and tackled the challenging French customs systems to get the ring safely across to the other side of the world. When it arrived it was perfectly crafted and beautifully designed. I needed to resize the ring and again Ardouin organised everything for the ring to be resized in Europe by a trusted jeweller. Throughout the entire process comunication was fantastic, even across so many timezones, and I felt completely at ease that the ring was safe. My fiance loves the ring and we will be in touch again soon to choose our wedding bands from 1791.
I was all set to buy a ring from a well known UK high street chain, not knowing anything much about diamonds. I just happened to stumble across 1791 Diamonds whilst searching Yahoo, and I'm glad I did. Their website was very informative about the 4 C's and showed me what I ought to have been looking at. I found a gorgeous ring and then picked my own diamond to put in it, having weighed up all the options. It turns out that although I've spent roughly the same as I would have in the high street shop, I have a much better diamond in terms of colour, clarity and cut. The staff at 1791 are very helpful indeed, and keep you informed of what's going on.
They also offer a free re-sizing service which is included in the price of your ring. All in all, I was very impressed with the whole experience, particularly as they met a very tight deadline in getting the finished product to me. Oh, and of course the most important thing...? She said "yes", and absolutely LOVED the ring.